Mandatory Surcharge
A mandatory handling fee of USD 15.00 per person will have to be added on quoted price.
Currency
All rates shown are in US $.
Package Includes -All rates shown are per person, per room / suite, per night, inclusive of breakfast, local government tax and service charges. -
Payment Requirements
For your convenience, Internet Travel Group offers secure online payments with the following credit cards: Visa, Mastercard and American Express. Please note that, should you prefer, you are able to supply your credit card information by fax. We are unable to accept your reservation request without credit card details, though you will only be billed once your booking has been confirmed, the credit card information verified and our confirmation voucher sent to you by email.
For all reservations
The full amount will be charged at the moment of confirmation.
Children Policy
• A maximum of 1 child up to 12 years of age or one infant can be accomodated in a room or a suite shared with the parents.
• Children aged 13 and above need to book separate rooms and will be charged as adults.
• Breakfast will be free of charge for children aged 5 and under. A 50% will be granted on breakfast for children aged between 6 and 12, and will therefore come at a rate of USD 14.00 per child.
• Children aged 5 and below eat free from the kids menu in any of the hotel's restaurants or from the buffet at Cafe Kranzler, if dining with their parents. Children aged between 6 and 12 will get a 50% discount on any of the hotels restaurants, except on the kids menu where the full price will be charged.
Extra Bed
• A maximum of one extra bed OR baby cot can be placed in a room or a suite to fit the children policy. Bedding provided consists of a rollaway bed suitable for chidren only (80 * 195cm) and baby cots are suitable for infants up to 2 years maximum.
• All extra bedding is subject to availability at the moment of check in.
• No extra beds are available for a third adult in a room (children aged 13 and above).
Honeymoon/Anniversary :
.Honeymooners or anniversary couples staying in Executive Club room or any higher category receive flowers, card and an upgrade to the next higher room category. .Subject to availability at the time of check in.
Children Meal Supplement
Halfboard (dinner only): USD 20.00
Cancellation Policy
• If cancellation is received 39 days or more prior to arrival, then 20% of the full amount will be lost.
• If cancellation is received 38 days prior to the arrival, then one night room charge at meal plan booked.
• If cancellation is received 10 days prior to the arrival, then 50% charge of entire stay at meal plan booked.
• If cancellation is received 5 days prior to arrival, then 80% charge of entire stay at meal plan booked.
• No show will result on the full amount being charge as a cancellation fee.
• No refunds for early departures
Liability
Internet Travel Group acts as intermediary between all hotels, transport operators, tourist attraction companies, and local tourist offices providing the services. Internet Travel Group is therefore not responsible for any loss, injury or damage sustained by the tourists; including those occurring outside of the touring programmes. Additional expenses incurred due to delay, accident, acts of God or political actions / unrest must be borne by the tourists. Programmes and prices, services and conditions are based on those valid at the time of being posted on the site. They are therefore subject to change without advance notice before or during the tour / stay / excursion / car rental. A submitted reservation request is indicative of the tourist agreement to the above conditions.
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General Terms & Conditions |
Price & Payment
Unless otherwise stated, at the time of booking only a deposit is due. The remanining balance is payable on check-in and charged by the hotel direct. hotel-savings.com accepts Visa, Mastercard & American Express.
For security purposes, should your reservation incur a charge in excess of USD 400.00, you must submit a signed credit card authorization form. This will be supplied upon confirmation of the reservation. If you fail to fax across this documentation within 48 hours, we reserve the right to cancel the reservation. Please note that as per our cancellation policy, there may be a fee for this.
Flight Information
If you are to arrive at your hotel after 5pm, please provide Hotelrentalgroup with your flight information, so that we may be able to advise the hotel of what time they can expect you. Should your flight be delayed, we strongly recommend that you contact the hotel directly to inform them of this.
Period of Stay / Rate Calculation
All stays are calculated and sold "per night". We can only guarantee a room until noon (12pm). Late check-outs can be requested at the moment of reservation in the additional comments box, but may come at an additional fee (usually 50% of the nightly rate).
Cancellation Policies & Charges
Cancellations must be received in writing by e-mail, with as much notice as possible. Penalty fees may apply. Please check the terms & conditions, as these policies vary from hotel to hotel.
Cancellation Charges On All Reservations
-On all confirmed reservations, 20% of the total amount will be lost.
-Further cancellation charges may apply depending on the hotel.
Please check the specific terms & conditions for each hotel.
No Shows
No Shows will result in a 100% penalty fee.
Reservation & Confirmation
All reservations made on the web sites operated by hotel-savings.com will receive a temporary confirmation number. This temporary number does not mean that the hotel room is available and is only for administrative purposes. Your final confirmation will be sent to you on your official confirmation voucher within 24 hours, unless, due to unforeseen circumstances, the hotel does not get back to us within this time frame. hotel-savings.com is not responsible for any such delays.
Early departures
In addition to the standard cancellation policy, we would like to stress the point that the hotels are very strict regarding changes to the length of clients’ stays. Therefore we would like to inform you that clients departing before their booked check out date will be charged for the remaining nights and, no being made for unused nights.
Check In & Check Out Policy
Your room will be made available to you from 14h00 (unless stated otherwise in the terms & conditions of the hotel). Should you require a guaranteed early check in, the room must be booked and paid for in full for the day preceeding your stay.
Check out time is 12:00 hrs. For a guaranteed late check-out, clients should book for an additional night, charged at 100%.
Special offers and Value Added Extras
All special offers, packages and discounts over our standard rates are offered subject to availability. hotel-savings.com cannot accept any responsibility in the unlikely event that these are temporarily unavailable.
Credit Card
In order to secure a room, it is mandatory to have a credit card.
General Conditions and liability
All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between hotel-savings.com and our clients except for those terms imposed by law where application is mandatory.
The client acknowledges that in making a reservation with hotel-savings.com they do so only on the basis of the material contained in the hotel-savings.com Web Site or relevant advertising medium. All other statements or representations made by hotel-savings.com, its employees, agents or sub-contractors are of no effect unless confirmed in writing by hotel-savings.com to the client.
hotel-savings.com sources hotels from various hotel companies in the countries in which it operates. The condition of the stay will be subject to the law of the country in which it is supplied to you. You will be subject to its terms and conditions and local law.
hotel-savings.com reserves the right to pass on to the client any government increase in local VAT or other taxes that may be introduced after a reservation is made. Any additional charges payable on arrival are subject to local VAT at the prevailing rate in that country.
The liability of hotel-savings.com to the client for any loss, problem, damage or cancellation, whether arising out of negligence, breach of contract, error or any other cause shall not exceed the invoiced total value of the confirmation voucher supplied by hotel-savings.com.
These terms & conditions are not exclusive. All information is correct at the time of publication - May, 2007.
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